Refund and Returns Policy

Effective Date: December 4, 2024

At Glitz Luxes, we want you to be completely satisfied with your jewelry purchases. If you are not satisfied, we offer a clear and easy return and refund process.

1. Eligibility for Returns

  • Returns must be requested within 30 days from the date of receipt.
  • Items must be unused, in original condition, and with all packaging intact.
  • Customized, personalized, or sale items are non-returnable unless defective.

2. Return Process

To return an item:

  • Step 1: Contact us by email at contact@glitzluxes.com or call (954) 566-9843 with your order number and reason for the return.
  • Step 2: After we approve your return request, we will provide instructions and a return shipping label (for domestic returns).

3. Refunds

  • Refunds will be processed to your original payment method once the item has been received and inspected.
  • Refund processing takes approximately 7-10 business days after approval.
  • Shipping charges are non-refundable unless the return is due to an error on our part (such as receiving an incorrect or damaged item).

4. Exchanges

If you wish to exchange an item:

  • Please contact us right away for assistance.
  • You will be responsible for return shipping costs unless the exchange is due to a defect or mistake on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will either send you a replacement or issue a full refund at no extra cost.

6. Contact Us

For any questions or concerns about returns and refunds, please contact us: