Refund and Returns Policy for GlitzLuxes

Effective Date: January 9, 2025

Introduction

At GlitzLuxes, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied with your jewelry, we offer a clear and simple return and refund policy to make your shopping experience hassle-free.

Please review the following guidelines carefully before initiating a return or refund.

1. Return Eligibility

You are eligible for a return if:

  • The item is returned within 30 days of purchase.
  • The item is in new, unworn condition with no signs of damage or alteration.
  • The item is returned in its original packaging.
  • The item is not part of the non-returnable or final sale items (such as custom-made or personalized jewelry).

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@glitzluxes.com or call us at (954) 566-9843 within 30 days of receiving your order.
  2. Provide Information: Provide your order number, item description, and reason for return.
  3. Return Authorization: Our customer service team will issue you a Return Authorization Number (RA#) and provide you with return instructions.
  4. Return Shipping: Ship the item back to us using a tracked shipping service. Customers are responsible for return shipping costs unless the item is defective or damaged.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note:

  • Refunds for credit card payments may take up to 5-7 business days to reflect in your account, depending on your bank’s processing times.
  • For PayPal payments, the refund will be processed directly to your PayPal account.
  • Shipping charges are non-refundable, except in cases where the item was defective or an error was made in processing your order.

4. Exchanges

We offer exchanges for items that are the same model, size, or color. To request an exchange, please follow the return process, and once we receive the returned item, we will ship the replacement item to you.

5. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or engraved jewelry
  • Gift cards
  • Final sale or clearance items

6. Damaged or Defective Items

If the item you received is damaged or defective, please contact us within 7 days of receiving the product. We will either offer a replacement or issue a full refund, including the return shipping costs.

7. Late Returns

Returns received after the 30-day period will not be eligible for a refund. We encourage you to inspect your purchase immediately upon receiving it to ensure it meets your expectations.

8. Changes to this Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the new version will be effective immediately upon posting. Please review this policy periodically to stay informed.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

GlitzLuxes
317 Commercial Ave
Anacortes, Washington DC, United States
Phone: (954) 566-9843
Email: contact@glitzluxes.com
Website: www.glitzluxes.com